Corporate social responsibility and the EFQM excellence model as a frame work for integration of management systems in organizations

Abstract

Corporate Social Responsibility (CSR) is an important topic for modern organizations. Companies around the world recognize that their purpose is not only manufacturing products or services; they are also responsible for the risks that can affect not only their workers but the environment as well.This research was conducted with the main objective of defining an integration framework for quality, environmental, and occupational health management systems based on CSR and the EFQM excellence model. This research project tends to be explanatory and oriented to theoretical structures, and because of its methodological approach and foundations we used qualitative and quantitative tools. After this, we used quantified information through case studies.As a result, we generated a model under the CSR guiding principles and indicators that can help measure the maturity of a company’s CSR.A valid justification is given for organizations to start taking CSR actions, in such a way that they can integrate CSR in their base strategy and in their global management system. The benefits of doing this are improvements in productivity and that organizations can become competitive and socially responsible with excellence criteria.